Refund policy

At Atlanta DTF, we strive to ensure your satisfaction with every order. If you're not entirely happy with your purchase, we're here to help. Please review our return and refund policy below:

1. Returns:

  • We accept returns on eligible items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • To initiate a return, please contact our customer service team at [insert email/phone] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
  • Once your return is approved, you will be provided with instructions on how to ship the item back to us. Please ensure the item is securely packaged to prevent damage during transit.

2. Refunds:

  • Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
  • If the return is approved, a refund will be processed to the original method of payment within [5-7 business days]. Please note that shipping fees are non-refundable.
  • Refunds are issued for the purchase price of the item(s) returned, excluding any applicable taxes or shipping costs.

3. Exchanges:

  • If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us immediately upon receiving the damaged item to arrange for a replacement.
  • Exchanges for items of equal or lesser value will be processed promptly. If the replacement item is of higher value, the price difference may be charged accordingly.

4. Non-Returnable Items:

  • Certain items are non-returnable, including custom-made or personalized products. These items are final sale and cannot be returned unless they are defective or damaged upon receipt.

5. Cancellations:

  • If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled, and our standard return policy applies.

6. Contact Us:

  • If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your experience with Atlanta DTF is positive and hassle-free.

Thank you for choosing Atlanta DTF. We appreciate your business and look forward to serving you again in the future.